Personal Data You Provide
Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you about the information provided.
Some forms on our website may include a check box asking you for permission to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us (and all such emails include a link for opt-out).
How We Use Your Personal Data
We use the data you provide via this website to:
- communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
- monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
- operate our business more effectively, for example: we seek feedback and use this to help improve our service.
Our “Lawful Reasons” For Processing Your Personal Data
The General Data Protection Regulation (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data. We operate on the basis of “consent” when generic information such as newsletters meaning that you will not receive one unless you have specifically opted to do so. We operate on the basis of “legitimate interest” when communicating with you in other ways such as responding to your enquiry.
How Long We Keep Personal Data
Personal data may be stored by the website for a period of up to 90 days after which time it is removed automatically.
Transfer of Personal Data
From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).
Questions or Complaints
Please contact us directly with any questions or complaints about any privacy issue. The legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you will find more information about how to complain at: https://ico.org.uk/concerns/
Our Use of Google Analytics
We use Google Analytics to monitor how our website is being used so we can make any necessary improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information). Google uses this information to prepare site usage reports for us although it may also share this information with other Google services.